Refund Policy

1. Our Commitment

At Trading Journal LLC, we want you to be completely satisfied with our Service. This Refund Policy outlines the circumstances under which refunds may be issued and the process for requesting a refund.

2. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee for new subscribers. If you are not satisfied with Trading Journal within the first 30 days of your initial subscription, you may request a full refund.

Eligibility Requirements:

• Request must be made within 30 days of your initial subscription date
• Applies to first-time subscribers only
• Valid for both monthly and annual subscriptions
• Account must not have violated our Terms of Service

3. Subscription Renewals

Subscription renewals are generally non-refundable. However, we may issue refunds for renewal charges in the following circumstances:

• You cancelled your subscription before the renewal date, but were charged due to a technical error
• You were charged an incorrect amount
• Duplicate charges occurred

Refund requests for renewals must be submitted within 7 days of the charge.

4. Pro-Rated Refunds

We do not offer pro-rated refunds for:

• Mid-cycle cancellations (you retain access until the end of your billing period)
• Downgrading from Pro to Starter plan
• Unused portions of your subscription

5. Annual Subscription Refunds

For annual subscriptions:

• Full refund available within 30 days of initial purchase (first-time subscribers only)
• After 30 days, annual subscriptions are non-refundable
• You may cancel at any time to prevent future renewal, but no partial refund will be issued

6. Non-Refundable Items

The following are non-refundable:

• Subscription fees after the 30-day guarantee period
• Fees for accounts terminated due to Terms of Service violations
• Any fees paid more than 30 days ago (except in cases of billing errors)
• Storage fees or overage charges

7. How to Request a Refund

To request a refund, please follow these steps:

1. Email us at contact@tradingjourn.al
2. Include “Refund Request” in the subject line
3. Provide your account email address
4. State the reason for your refund request
5. Include the date of the charge you’re disputing (if applicable)

We will review your request and respond within 3-5 business days.

8. Refund Processing

Once your refund is approved:

• Refunds are processed within 5-10 business days
• Refunds are issued to the original payment method
• Your account access will be terminated immediately upon refund processing
• You will receive a confirmation email when the refund is processed

Please note that it may take additional time for your financial institution to post the refund to your account.

9. Data Export Before Refund

We strongly recommend exporting your trading data before requesting a refund. Once a refund is processed and your account is closed, we cannot guarantee data recovery. You can export your data from your account settings at any time.

10. Billing Disputes

If you believe you were charged in error, please contact us immediately at contact@tradingjourn.al before disputing the charge with your bank or credit card company. We are committed to resolving billing issues quickly and fairly.

11. Exceptions and Special Circumstances

We understand that exceptional circumstances may arise. If you believe you have a valid reason for a refund that falls outside this policy, please contact us. We will review your situation on a case-by-case basis and may grant exceptions at our sole discretion.

12. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of the Service after changes are posted constitutes acceptance of the modified policy.

13. Contact Us

If you have any questions about our Refund Policy or need assistance with a refund request, please contact us: